fg111's Privacy Policy

About This Privacy Policy

fg111 is a trusted online gaming platform serving users in Bangladesh. When you use our website fg111.cam, create an account, play games, or use any of our services, we collect certain information about you. This privacy policy clearly explains what information we collect, how it is used, who it is shared with, and the steps we take to protect your data.

This policy applies to all our services — slot games, live casino, cricket betting, sports events, and any other services provided through the fg111 platform. By using our services, you are considered to have given your consent to this privacy policy.

We may update this policy from time to time. If any changes are made, we will publish them on this page and update the "Last Updated" date. We recommend that you review this page regularly.

The Personal Information We Collect

We may collect the following types of personal information:

• Identity Information: Your full name, date of birth, and national identity card details.
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, or bank account details required to process transactions.
• Account Information: Username, password (in encrypted form), account history, and transaction records.
• Technical Information: IP address, browser type, device details, cookie data, and log files.
• Usage Information: Which games you have played, how long you have used the platform, betting history, and your activity on the site.

Methods of Data Collection

We collect information in the following ways:

• Directly Provided: Information you voluntarily supply during registration, login, deposit, or withdrawal processes.
• Automatically Collected: Browsing activity data gathered through cookies, web beacons, and similar technologies.
• Third Parties: Information received from payment processors (such as bKash, Nagad, Rocket) or identity verification services.

How We Use Your Information

The information collected is used for the following legitimate purposes:

• Account Management: To create, verify, and secure your fg111 account.
• Transaction Processing: To complete deposits and withdrawals securely — minimum deposit ৳200 and minimum withdrawal ৳800.
• Customer Support: To help resolve your issues through 24/7 live chat.
• Security and Fraud Prevention: To prevent unauthorized access, fraud, and money laundering.
• Service Improvement: To improve platform performance and analyze user experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To monitor your playing patterns and identify potentially problematic behavior.

Marketing and Communications

With your consent, we may send you messages about bonus offers, promotions, and site updates. You can opt out of these communications at any time. We never sell your information to third parties for marketing purposes.

When We Share Information with Third Parties

fg111 never shares your personal information with third parties unnecessarily. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and banks will receive the information needed to complete transactions.
• Technology Providers: Companies providing server hosting, security, and analytics services that operate under strict confidentiality agreements with us.
• Legal Authorities: In cases of court orders, government requests, or legal obligations.
• Fraud Prevention: With investigative agencies in cases of fraud or misuse.
• Business Transfer: In the event of a change in ownership or merger of fg111, the new owner will be required to follow the same privacy policy.

Except for the above, we do not sell, rent, or exchange your information with any advertisers, brokers, or other commercial entities.

Our Security Practices

fg111 uses industry-standard technology and methods to protect your information. Our main security measures are:

• SSL Encryption: All data transmission on our platform is secured through SSL (Secure Socket Layer) encryption.
• Password Hashing: Your password is never stored in plain text — it is protected with a strong hashing algorithm.
• Access Control: Only authorized fg111 staff may access your information for specific purposes.
• Regular Security Audits: Regular audits and penetration tests are conducted to identify security vulnerabilities in our systems.
• Data Backup: Secure backups of your data are maintained to ensure no information is lost due to technical failures.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to keep your account secure.

However, no method of transmitting information over the internet is completely secure. Therefore, we cannot guarantee that unauthorized access is entirely impossible. If you suspect a security breach, contact us immediately.

What Cookies Are and How We Use Them

Cookies are small text files that your browser stores on your device at the instruction of our server. They are used to improve your browsing experience and ensure the functionality of the site.

fg111 uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and basic site functionality.
• Functional Cookies: Used to remember your preferences, such as language selection.
• Analytics Cookies: Used to analyze site usage and improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can control or delete cookies through your browser settings. However, disabling cookies may cause some site features to stop working.

Your Rights as a User

As a user of fg111, you have the following rights regarding your information:

• Access: The right to request information about what data we hold about you.
• Correction: The right to request correction of any inaccuracies in your information.
• Deletion: The right to request deletion of your data in certain circumstances, though this may not be complete if legal obligations apply.
• Processing Restriction: The right to request that processing of your information be limited in certain circumstances.
• Objection: The right to object to your information being used for marketing purposes.
• Data Portability: The right to receive a copy of your information in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will process your request in a timely and accurate manner.

How Long We Keep Your Data

We retain your personal information only for as long as necessary. The retention periods for different types of information are as follows:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Certain information may be retained for a specified period after account closure to meet legal obligations.
• Financial Transaction Records: Retained for the period required in accordance with financial regulations.
• Communication Logs: Customer service communications are retained for a limited period.

After the retention period ends, we securely delete or anonymize your information.

No Accounts for Users Under 21

fg111's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. Age is verified at the time of registration and providing false information is prohibited.

If we become aware that a minor has created an account, we will immediately close that account and delete all associated information. Parents and guardians are advised to monitor their children's online activity.

Changes to This Policy

We may update this privacy policy from time to time due to business changes, legal updates, or technical improvements. If significant changes are made, we will:

• Publish the updated policy on this page and update the "Last Updated" date.
• Notify registered users by email if necessary.
• Display a notice on the site for significant changes.

Continued use of the site after any changes will be considered as your acceptance of the new policy. We therefore recommend visiting this page regularly.

Contact Us

If you have any questions, concerns, or requests about this privacy policy or your information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support — in Bengali

Our privacy team will process your request as quickly as possible and take the necessary steps. fg111 is always committed to protecting your information.