Frequently Asked Questions
All your questions answered at fg111
From opening an account to making a withdrawal — you will find detailed answers to any question you have about fg111 on this page.
fg111 is always committed to providing a safe and enjoyable online gaming experience for players in Bangladesh. Below we have organized the most frequently asked questions into five categories — Account and Registration, Deposits and Withdrawals, Games and How to Play, Bonuses and Promotions, and Security and Responsible Gaming. If you do not find the answer to your question here, please contact our 24/7 Bengali live chat support team directly.
Account and Registration
Account
To open an account at fg111 you need an active mobile number and a valid email address. You will need to provide your name, date of birth and preferred payment method in the registration form. Please note that fg111 is only for those aged 21 and above — age verification is mandatory.
No, only one fg111 account is allowed per person. Creating multiple accounts using the same name, phone number or payment method may result in all accounts being suspended and balances being forfeited. One account gives you the best experience.
Click the "Forgot Password" option on the fg111 Login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you have trouble, our support team is available on live chat to help you right away.
Yes, fg111 verifies accounts to ensure security. Verification can be completed by submitting a copy of your national identity card or passport along with a selfie. This keeps your account protected from unauthorized access and ensures uninterrupted withdrawals.
After logging in, you can update your email, mobile number and payment method from "Account Settings". To change your name or date of birth, contact fg111 support with verification documents. Our team processes requests quickly.
Deposits and Withdrawals
Payments
Deposits to your fg111 account via bKash are usually instant — in most cases the balance is credited within a few seconds to a few minutes. Occasionally there may be a slight delay due to network or banking congestion. If you have an issue, share your transaction ID on live chat.
The minimum deposit amount at fg111 is ৳200 — by any method (bKash, Nagad, Rocket or bank transfer). The minimum withdrawal amount is ৳800. These limits are set to keep balance management straightforward for smaller transactions.
Withdrawals from fg111 to Nagad are generally processed within 10 to 45 minutes. The same timeframe applies for bKash and Rocket. Bank transfers may take a little longer. All withdrawals go through a security verification process first.
fg111 itself does not charge any deposit or withdrawal fees. However, bKash, Nagad or Rocket may have their own transaction charges, which apply according to their own policies. Bank transfer charges may also vary by bank.
Yes, both Rocket and bank transfer are accepted at fg111. For bank transfers, major banks including Dutch-Bangla, BRAC, City, Islami and Sonali Bank are supported. Be sure to use the correct account number and reference code.
When a withdrawal is rejected, the reason is usually communicated via email or an account notification — for example, incomplete verification, bonus wagering requirements not met, or a mismatch in payment details. Contacting our 24/7 live chat will allow the fg111 team to resolve the issue quickly.
Games and How to Play
Gameplay
To bet on BPL (Bangladesh Premier League) matches, log in to your fg111 account and go to the Sports section. Select a BPL match from the match list, choose your preferred bet type (match winner, total runs, top batter, etc.) and amount, then confirm your bet. Winnings will be credited to your account based on the match result.
fg111 has a large collection of slots from top providers including PG Soft, Pragmatic Play and JILI. You will find all the popular games including Fortune Tiger, Gates of Olympus, Sweet Bonanza and Fortune Gems. A wide variety of games are available, from classic slots to Megaways.
RTP (Return to Player) is a game's long-term statistical average — an overall indicator of what percentage of total wagers is expected to be returned to players over time. All games at fg111 operate on a fair play basis and run according to the RTP set by their providers.
Yes, fg111 is fully mobile-friendly. Slots, live casino, cricket betting and crash games can all be played through a browser on both Android and iOS devices. No separate app download is needed — the fg111.cam site is fully optimized for mobile screens.
In the fg111 live casino you can play Baccarat, Roulette, Blackjack, Andar Bahar, Teen Patti and Sic Bo with real dealers from Evolution Gaming and Ezugi. The live stream offers Bangladeshi players a familiar table game experience that can be enjoyed from any device.
Aviator (Spribe) is a crash-style game where a plane's multiplier keeps rising — you need to cash out before the plane "crashes". The longer you wait to cash out the higher the multiplier, but the risk is also higher. Strategy and timing are the key to this game.
Bonuses and Promotions
Offers
When you open a new account at fg111, you will receive a 120% bonus on your first deposit, up to a maximum of ৳20,000. For example, depositing ৳5,000 will earn you an additional ৳6,000 in bonus. To claim the bonus, log in to your account and complete your first deposit — the bonus will be added automatically.
The wagering requirement for the fg111 welcome bonus is 15x. This means winnings earned from the bonus can be withdrawn after wagering 15 times the bonus amount. For example, if you receive a ৳6,000 bonus you will need to place a total of ৳90,000 in bets. See the Terms and Conditions page for expiry and full details.
fg111 has three VIP levels — Bronze, Silver and Gold. You can move up to higher levels through regular play. Bronze level offers up to 0.3% weekly cashback, Silver offers 0.5% and Gold offers 0.8% weekly cashback.
Yes, fg111 regularly offers promotions — including weekly reload bonuses, cashback offers, tournament prizes and special offers on occasions such as Eid and Pohela Boishakh. Log in and check the Promotions section, or keep email notifications turned on.
When you claim a bonus, the bonus funds cannot be withdrawn directly before the wagering requirement is met — however, your actual deposited amount (deposit balance) remains separate. If you do not want a bonus, skip the bonus option at the time of deposit. Contact support for more details.
Security and Responsible Gaming
Security
Yes, fg111 uses SSL (Secure Socket Layer) encryption technology to keep all personal and financial information secure. Your data is never sold or shared with third parties. Please read our privacy policy for more details.
fg111 is only for those aged 21 and above. Age is verified at the time of account registration. Gaming access for those under age is strictly prohibited and this rule is strictly enforced. Parents are requested to control device access for minors.
Yes, fg111 offers a self-exclusion feature as part of responsible gaming. You can request to have your account temporarily closed for a set period or permanently. To do so, contact the support team via live chat or email — we will help without judgment.
fg111 prioritizes responsible gaming. Deposit limits, session time reminders and self-exclusion tools are available. If you notice signs of gaming addiction, take a break, let someone you trust know, and seek professional help if needed. Our responsible gaming page has further guidance.
No. All games at fg111 use internationally certified Random Number Generator (RNG) technology, verified by independent testing laboratories. Results are completely impartial and unpredictable — no player or operator can predetermine the outcome.
If you notice suspicious activity on your account, change your password immediately and notify fg111 support via live chat. Our security team will lock the account and investigate. Using a strong password and two-factor authentication keeps your account even more secure.
Still have questions? Contact support
Our Bengali-speaking team is here for you 7 days a week, 24 hours a day.
Email: [email protected] | For ages 21+ only